Delivery Policy
This Delivery Policy outlines how VEDALAY House of Ayurveda (the “Site” or “we”) manages and processes the delivery of your orders when you make a purchase from the Site. This policy details the timelines, methods, and responsibilities associated with shipping and delivery, ensuring that you are informed about how your order will be handled from the moment it leaves our facility until it reaches your specified address.
Domestic Delivery (Within India)
Delivery Timeframe:
Orders placed for domestic delivery within India will generally be delivered to your specified address within 6-7 days from the date of dispatch.
Processing Time:
Please allow 1-2 business days for order processing and dispatch. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Charges:
Shipping charges for domestic deliveries are calculated based on the weight of the package and the destination. The exact charges will be displayed at the time of checkout.
Delivery Method:
We use reputable courier services to ensure timely and secure delivery of your order.
Delivery Address:
Please provide a complete and accurate delivery address to avoid delays. We are not responsible for delays caused by incomplete or incorrect address details.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email/SMS to monitor the status of your delivery.
International Delivery (Outside India)
Delivery Timeframe:
Orders placed for international delivery will generally be delivered to your specified address within 20-25 days from the date of dispatch, depending on the destination country's customs regulations.
Processing Time:
Please allow 1-2 business days for order processing and dispatch. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Charges:
Shipping charges for international deliveries are calculated based on the weight of the package and the destination. The exact charges will be displayed at the time of checkout.
Customs and Duties:
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Delivery Method:
We use reputable international courier services to ensure timely and secure delivery of your order.
Delivery Address:
Please provide a complete and accurate delivery address to avoid delays. We are not responsible for delays caused by incomplete or incorrect address details.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email/SMS to monitor the status of your delivery.
General Terms
Order Confirmation:
Upon placing an order, you will receive an order confirmation email/SMS with the details of your purchase.
Order Modifications:
Once an order has been dispatched, it cannot be modified or cancelled. Please review your order carefully before confirming your purchase.
Delayed Deliveries:
While we strive to ensure timely delivery, unforeseen circumstances such as extreme weather conditions, natural disasters, or other disruptions may cause delays. We appreciate your understanding in such cases.
Customer Support:
For any queries or concerns regarding your order, please contact our customer support team at [email protected].
By placing an order with VEDALAY House of Ayurveda (Kajsa Herbals LLP), you agree to the above delivery policy.